Hartmut Schedel
Managing Director
Strategy, sales and customer relationships. Makes sure ideas turn into a product someone actually buys.
The team
The people (and dogs) behind JayTicket.
JayTicket is built in Diespeck near Nuremberg — by a small team that came out of the IT service provider world themselves. We're building the tool we always wished we had.
Management
The two at the wheel.
Alexander Eiermann
Managing Director · Product
Product vision, technical architecture and development roadmap. Still writes code regularly so the link to reality doesn't get lost.
Marketing & Infrastructure
Visibility and stability.
Alexander Mildner
Marketing
Tells the JayTicket story to the outside world — website, content, campaigns, demos. Translates engineering-speak into sentences a managing director can read over lunch.
Thomas Benedikt
Head of Infrastructure
Owns the SaaS platform: German data center, backups, updates, monitoring. Keeps the lights on 24/7 — even when nobody's watching.
Development
The ones who build it.
Four developers cover backend, frontend, integrations and security.
Lukas Hartmann
Senior Backend Engineer
.NET 10, EF Core, PostgreSQL. Owns the multi-tenant model, migrations and the Riverbird RMM integration.
Mira Eckert
Senior Frontend Engineer
React, TypeScript, Mantine. Maintains the design system and makes sure mobile and dark mode look right in every pixel.
Jonas Walter
Full-Stack Engineer
Mail integration (Microsoft Graph + IMAP + SMTP), notifications and ticket workflows. Tinkers everywhere data comes in or goes out.
Anna Beck
DevOps & Security Engineer
Docker build, CI pipelines, AES-256-GCM crypto and audit logs. Her favorite line: "Secure first, then ship."
Office dogs
Unofficially the most important staff.
They're in the office all day, happy about every hello, and find bug reports wonderful — as long as you play with them afterwards.
Balu
Chief Stress-Reduction Officer
Greets every visitor in person, naps strategically during lunch and is convinced: every meeting gets better when he's lying in it.
Hazel
Head of Tail-Wagging
In charge of the office energy. Tail-wag frequency correlates statistically with the rate at which tickets get closed.
Want to work with us?
We're growing. If you'd like to work on an honest product with a clear roadmap — drop us a line. Speculative applications are welcome.