JayTicket combines helpdesk, mail-to-ticket, RMM integration, asset and password manager, time tracking and billing — multi-tenant with strict tenant isolation. SaaS from German data center, GDPR-compliant.
Cleanly structured, fast to use — even after hours in front of the screen.
Twelve modules that work together seamlessly — no add-on licenses, no patchwork of tools.
Full ticket management with status, priority, categories, tags, employee assignment and bulk actions.
Inbound via Microsoft Graph or IMAP, outbound via Graph or SMTP. Switch at runtime, no redeploy needed.
Native integration with the Riverbird ecosystem. Connects to both Riverbird RMM (device monitoring) and Riversuite Online (cloud suite) — both configurable from a single screen.
Manage devices per customer. Uniquely identified by external ID, with device classes and direct links to tickets.
Passwords per customer, AES-256-GCM-encrypted with a master key. With versions, soft-delete and a full access log.
Timer right inside the ticket, manual time entries, billable-flag, monthly CSV export for accounting.
Built-in LLM assistant, runs on an Ollama server we host in Germany — no US cloud, no data going to third parties, fully GDPR-compliant.
Strict tenant isolation. Customer users only ever see their own tickets, devices and history — enforced at the API level, not just in the UI.
Your own logo, product name and accent color — including in mails. Fully translated into DE, EN, IT, FR.
Hit Cmd+K and you find tickets, customers, contacts, notes, comments — all in one search, instantly.
Mention an employee directly in a comment. They'll get an email and see it in the bell menu — already filtered out for customer users.
JWT authentication, role-based access (admin / agent / user / customer), end-to-end audit log, rate limiting on exposed endpoints.
A personal dashboard per employee with prioritized tickets, recently-opened-tickets view, trends.
Two plans, both with all modules, no setup fee, with a 30-day trial. Switch any time.
Pay only for active users. Ideal for small teams or pilot phases.
Flat fee, all users included. From around 9 active users it's more economical than Pro-User.
All prices plus VAT · SaaS from German data center · 30-day risk-free trial
JayTicket has been a multi-tenant system from day one. If you support more than one customer, monitor devices, bill time and don't want to explain every tool individually — it fits.
SaaS from German data center, Made in Germany. You get a GDPR-compliant service, DPA included — we take care of updates, backups and high availability.
These IT service providers rely on JayTicket day to day.
IT system integrator from Ulm — strategic partner for all things IT, with a focus on managed services, server and network infrastructure, Microsoft 365 and tailored IT concepts for mid-sized businesses.
celos.de →
IT system integrator founded in 1998, offering professional services and hardware for IT infrastructure, datacenter, VoIP and WiFi. Long-standing partner for major customers in sports, media and mid-sized industry.
c-c-solutions.de →Open stack with a clear roadmap. Every component is well-established, well-documented and maintainable long-term.
Servers in a German data center. DPA per Art. 28 GDPR, no US data transfer, no sub-processors outside the EU.
No trackers, no third-party cookies, no Google Fonts. Data processing agreement available on request.
DE, EN, IT, FR — fully translated, mails included. Per-user override, automatic browser detection.
Active development with a clear roadmap. Updates at no extra cost, no hidden modules.
We'll show you JayTicket in 30 minutes using your real workflows. No sales loop, no phone tree — straight to the team that builds it.