The ticket system for IT service providers
Faster support. Transparent billing. No downtime.
Less time spent assigning tickets thanks to automatic distribution and smart suggestions.
Customer satisfaction through faster response times and transparent communication.
More billable service minutes thanks to the built-in timer and one-click tracking.
More than just a ticket system
Your ticket system decides how fast your team responds, how cleanly you bill and how happy your customers stay. JayTicket brings ticketing, knowledge management and customer communication together in one platform – modular, multi-tenant and in your own branding. Whether 5 technicians or 500: the system grows with you and still stays one thing – fast to use.
No more patchwork toolbox of five cloud services. What takes three systems today is a single click tomorrow. Less context switching. More billable hours.
Dashboard
See at a glance what matters today: open tickets by priority, logged time, volume per hour and who has done what today. Every team member can arrange and hide widgets freely – and every figure is one click away from the matching ticket list.
Ticket
History, customer details, contacts, passwords and time – all in one view. Internal notes stay cleanly separated from what the customer sees. Several technicians work in parallel, questions and proposed solutions are marked as such, and a quality score helps before you hit send.
Tickets
Filter, group, sort, saved views, unread markers and right-click “Open in new tab”. Colleagues see in real time who is typing on a ticket – duplicate replies are a thing of the past.
Quality
Once a ticket is closed, your customer rates the support with one to five stars – no login, one click from the email. You see the average, response rate, distribution and the scores per technician.
Real-time customer service
Instead of email ping-pong, start a live chat right from the ticket. Messages, questions and files flow in real time – and are saved automatically to the ticket history. The customer gets an email notification, and the technician sees immediately when they are online.
No context switching. No lost history.
At your desk, on site with a customer or on the move: JayTicket adapts to every device – clear tables on the desktop, handy cards on tablets and smartphones, dark mode included.
Customer satisfaction
24 hours after closing – if no follow-up question came in – JayTicket asks your customer for a short rating. No login, no form marathon. The results go straight to the dashboard and to the responsible technician.
Timer in the ticket, items with billing intervals, export for accounting. Not a single minute gets lost.
Causes, next steps and follow-up questions – with a local language model.
Alerts become tickets, devices are linked to the case automatically.
Emails become tickets and comments – no copy & paste.
Follow-ups in one click and a nudge when a ticket has waited too long for a reply.
Credentials per customer, encrypted, with sharing and audit trail – available right at the ticket.
Several technicians on one ticket – with a live indicator of who is typing.
German, English, Italian, French – for your team and your customers.
Two-factor, single sign-on, audit log and strict tenant isolation.
Webhooks, API tokens, reports by email and a feature portal where your customers have a say.
Connect directly with other customers, share best practices and find solutions in minutes that would take others days.
Achieve more together.
Vote on the feature board, comment on other customers' ideas and actively shape the roadmap.
Your idea becomes the next feature.
With a knowledge base and a well-kept FAQ section, your customers often find answers before a ticket is even created.
Help when it's needed.
White label included
Logo, favicon, product name, accent colour and login background – set up in minutes. From the very first second your customers see your portal, not ours.
Your path to more efficient IT service starts here. In 30 minutes we set up your instance, apply your branding and import your first customers.
Test for free, decide without time pressure. Fair prices, cancel monthly, no hidden modules.